The Collector's Estate
Support
Check the answers below first. If they don’t help, open a support request: choose The Collector's Estate, tell us your device and what happened, and we’ll reply within two business days.
Where is my progress saved?
On your device. It isn’t tied to an account, so uninstalling the game removes it.
Playing the chapter for two
Both phones need the game and a connection. One player starts the chapter and reads out the four-letter code; the other enters it. If the signal drops, reopen the game and it rejoins the same game.
The game looks wrong or won’t start
Close it fully and open it again. If that doesn’t help, update the game from your store and restart your device.
Refunds
Purchases go through the App Store or Google Play, so refunds are requested there.