The Long Winter
Support
Check the answers below first. If they don’t help, open a support request: choose The Long Winter, tell us your device and what happened, and we’ll reply within two business days.
Where is my progress saved?
On your device. It isn’t tied to an account, so uninstalling the game removes it.
Sending us a report
On the title screen, tap Copy a report. It copies the version, the night and the case to your clipboard, so we can open exactly the case you were playing. Paste it into your support request. Nothing is sent unless you send it.
The game looks wrong or won’t start
Close it fully and open it again. If that doesn’t help, update the game from your store and restart your device.
Refunds
Purchases go through the App Store or Google Play, so refunds are requested there.